Return Policy

Here's a sample Return Policy you can use for your Shopify store:

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return policy below for more information on how to return or exchange your items.

Returns

  • You have 30 days from the date of delivery to return your item(s) for a full refund or exchange.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items are non-returnable, including:
    • Personalized or custom-made items
    • Gift cards
    • Sale or clearance items (unless defective)

How to Return an Item

  1. Contact Us: Please email us at [your email] with your order number and the items you would like to return.
  2. Return Authorization: We will send you a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Pack Your Return: Securely pack your return items, including the RA number and a copy of your receipt, and ship them back to the address provided.

Return Shipping Costs

  • You will be responsible for paying the return shipping costs unless the item you received was damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once we receive and inspect your returned item(s), we will process your refund to the original payment method.
  • Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

Exchanges

  • If you would like to exchange an item for a different size or color, please contact us as soon as possible. We will assist in processing the exchange, subject to availability.
  • If the item is no longer in stock, we will offer you a refund or store credit.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving the item.
  • We will send you a prepaid return label for the damaged or defective item and issue a full refund or replacement as soon as we receive it.

Contact Us

If you have any questions about our return policy or need assistance, please don’t hesitate to reach out to us at [your email] or [your phone number]. We are here to help!

Feel free to adjust the time frames or conditions based on your business's needs!